Responsible Gaming

Gambling Should Be Entertainment, Not Income

At PokieSurf Casino, we believe that gambling should only ever be viewed as a form of entertainment, similar to going to the movies or playing a sport. It should never be considered a way to earn money or solve financial problems. The odds are always in favour of the house, and you should only gamble with money you can afford to lose.

Enjoy responsibly, set limits, and remember that the primary purpose of gambling is fun and entertainment.

Age Verification

In Australia, you must be at least 18 years of age to participate in gambling activities. We take age verification seriously and do not permit access to our services by anyone under the legal gambling age.

If you are under 18, please do not attempt to create an account or gamble on our site.

Warning Signs of Problem Gambling

Do any of these warning signs apply to you? If so, it may be time to seek help:

• Chasing losses by gambling more to recover money you've lost
• Gambling with money intended for bills, rent, or essential expenses
• Hiding your gambling activities from family, friends, or partners
• Gambling for longer periods than intended
• Losing track of time or money spent gambling
• Feeling anxious, irritable, or restless when not gambling
• Borrowing money to gamble or pay gambling debts
• Neglecting work, study, or personal relationships due to gambling
• Failed attempts to reduce or stop gambling
• Using gambling to escape problems or negative emotions

If you recognise any of these signs in yourself or someone you know, help is available.

Self-Help Tools & Protective Features

We provide several tools to help you gamble responsibly:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly).
• Loss Limits: Set a maximum amount you're willing to lose during a session or period.
• Time-Out/Reality Checks: Take a break from gambling with scheduled reminders or temporary account suspensions.
• Self-Exclusion: Exclude yourself from your account for a set period (minimum 6 months) or permanently if needed.
• Account Closure: Permanently close your account if you wish to stop gambling altogether.

You can manage these settings in your account settings at any time. If you need assistance, our customer support team is available to help.

Support Organisations & Resources

If you or someone you know is struggling with problem gambling, please reach out to one of these trusted organisations:

Australia

• Gambling Help Online – Free, confidential support for Australians
  www.gamblinghelponline.org.au
  Phone: 1800 858 858 (free call)

United Kingdom

• GamCare – Free counselling and support
  www.gamcare.org.uk
• GamStop – National self-exclusion scheme
  www.gamstop.co.uk

Canada

• Responsible Gambling Council
  www.responsiblegambling.org

United States

• National Council on Problem Gambling
  www.ncpgambling.org
  Helpline: 1-800-522-4700 (free and confidential)

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA) – German Federal Centre for Health Education
  Phone: 0800-0040061 (free helpline)

If You Need Help, Reach Out Today

Problem gambling is a serious issue, but help is available. There is no shame in seeking support. Whether you're experiencing mild concerns or serious difficulties, counsellors and support services are ready to help you.

If gambling is causing you harm, please contact one of the organisations listed above or speak to a trusted friend or family member.

Your wellbeing is important to us. Gamble responsibly, set limits, and remember that help is always just a phone call or click away.